Sometimes, when you click the Generate Report button on the Reports tab, it may appear that nothing happens. This applies to all reports. It may appear as though nothing happened, or you may hear a sound or see a visual indication that a pop-up window was blocked. These indicators vary from browser to browser. If you use the Safari web browser (primarily used on Apple computers), there is no indicator whatsoever.
The most likely cause of this behavior is that a pop-up blocker is preventing the report from displaying. If you have a pop-up blocker turned on, the Read Live reports cannot open when you click the Generate Report button.
Regardless of which supported web browser you are using, be sure to allow pop-up windows for your Read Live account/web address. Sometimes the pop-up blocker within the browser is not the mechanism blocking the report. It can also be a pop-up blocker within an added toolbar such as the Yahoo! Toolbar, Google Toolbar, Ask Toolbar, etc.
This article assumes that the Generate Report button is active, meaning that you have specified all the criteria requested to generate the report. If the button is not active (appears dimmed or grayed out), be sure to specify all the information requested for generating the report (including selecting students to report on).
You may need assistance from your Technical Department to access and/or configure your pop-up blocker(s). You can contact Read Naturally for assistance, but you may still end up needing to contact your own technical department.
To contact Read Naturally technical Support, please complete the Software Support Request Form