Read Live

Students hear no audio or receive "connection lost" or "delay"
Problem: Students have problems connecting to Read Live website and may receive a "delay" message or the following "connection lost" me...
Tue, 12 Dec, 2017 at 8:44 AM
Resetting stories that experience an "unexpected problem" message
Problem: Students who started a story before August 9, 2017, and then continued working in that story on or after August 9th, may receive an "unexpect...
Tue, 12 Dec, 2017 at 8:45 AM
Text box disappears when trying to type a prediction, quiz-question answer, or retell
Problem: When a student attempts to type a prediction, answer to an open-ended quiz question, and/or retell, the text box disappears and a green circular a...
Tue, 12 Dec, 2017 at 8:45 AM
No story text displayed for placement or benchmark assessment test
Problem: You are logged in to the Read Live teacher module and attempt to conduct a Read Naturally Live placement test or Benchmark Assessor Live assessmen...
Mon, 11 Dec, 2017 at 9:25 AM
No reports after clicking "Generate Report"
Problem: Sometimes, when you click the Generate Report button on the Reports tab, it may appear that nothing happens. This applies to all reports. It may a...
Tue, 12 Dec, 2017 at 8:46 AM
Read Naturally Live: Reports show inaccurate time spent
To address performance issues experienced by some customers, a version of Read Live was released on October 18, 2013 that disabled a feature that tracks the...
Tue, 12 Dec, 2017 at 8:47 AM
Student exits to Login page after clicking Back button or swiping
Problem: A student working in a story suddenly returns to the Student Login page. If the student attempts to log in again, the message “You are already log...
Thu, 14 Dec, 2017 at 10:34 AM